SECONDE PEAU PARIS guarantees its customers free returns and exchanges within 30 days of receipt of the Order (ie 15 additional days in comparison with Article L.221-18 of the Consumer Code).
- Customers wishing to return part or all of their order must complete an online questionnaire via their account explaining the reasons for this return or exchange (improper size, item not conforming to the order, etc.) within 72 hours of receipt the package.
SECONDE PEAU PARIS validates the return or / and the exchange. The customer will receive either a return coupon by email that can paste on the package or a stamped letter to the Creator. It will be well indicated in the charter of return and exchange, to return the articles in their packing of origin.
Once the return or exchange is received, the creator will ensure that the item (s) conform to the original products, have not been worn or damaged. The creator will then notify SECONDE PEAU PARIS and the Customer via the Site.
- In case of return without exchange, the customer will be refunded by SECONDE PEAU PARIS within 72 hours.
- In case of exchange, the creator will return the desired article again within 48 hours.